Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to
* Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of
your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
firstname.lastname@example.org. Sale items Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 18 St.
Cross Street, 4th Floor, London, LND, EC1N 8UN, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to 18 St. Cross Street, 4th Floor,
London, LND, EC1N 8UN, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Every diamond is different and with over 200,000 to choose from it’s important that you understand how a diamond is graded. Please refer to the diamond education page on our website for a detailed explanation. With this knowledge, you should be able to use the filters provided to narrow down the list showing only diamonds that fit your requirements.
By clicking on the little eye icon in the first column, the full details of the diamond will be shown in a detailed pop-up box. With so many to choose from, we recommend that you use the “Add to compare” button to put aside a few that you consider to be the best. When you have enough, try clicking the “Go to compare products” button to see your selection in a much friendlier format.
From the compare cards you will be able to share or print and when you have identified the diamond that you feel is the best for you, you can add it to your shopping basket.
We are pleased to present for you some of the best designs from some of the best designers in the country. As our collection of mounts grows, to help you find your ideal ring, we have created several filters to narrow your search. You then have the option to put your favourites aside, using the “Add to compare” button. Try putting a few of your favourites aside and see how much easier it is to make your final decision from the specially designed comparison cards. Click on “Go to compare” to view.
Please note the price will change dynamically when you select your finger size and diamond weight and will include all the costs needed to produce a finished ring.
Please use these simple to read cards to review your selection.